Batik88 Privacy Policy – Data Protection Malaysian Players

Batik88 takes privacy seriously. As an online casino platform serving Malaysian players since 2018, we understand that player trust is our most valuable asset. Every time you use the Batik88 platform — whether registering an account, making a deposit via Touch 'n Go or DuitNow, playing slots or Live Casino, or reaching out to customer support — you share information with us. It is our responsibility to ensure that information is properly protected.

This Batik88 Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). The PDPA is the Malaysian law governing how companies collect, process, and store individuals' personal data. Batik88 complies with all PDPA provisions and conducts regular internal reviews to ensure ongoing compliance.

Batik88 only collects data necessary to deliver platform services safely and effectively. Below are the categories of data we collect, along with specific examples:

• Batik88 only collects data that is necessary for platform operations. Our guiding principle is "minimum required" — if a piece of data isn't needed, we don't ask for it.
• For compliance with Malaysia's anti-money laundering (AML) regulations, Batik88 may request additional identity verification documents — such as a copy of your national ID — for accounts with high transaction activity.
• Batik88 does not collect sensitive information such as medical details, religious beliefs, or political affiliations from our players.

Personal data collected by Batik88 is used solely for the following purposes, all of which are directly related to the delivery of platform services:

• Account Management — to register, verify, and manage your Batik88 player account, including the age and identity verification required under Malaysian law.
• Transaction Processing — processes deposits via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, and ShopeePay, as well as withdrawals to your Malaysian bank account, accurately and securely.
• Service Provision — provides access to Live Casino games, slots, poker, blackjack, roulette, Sports Betting, and cricket within the Batik88 platform.
• Customer Support — processes enquiries, complaints, and support requests you submit to the Batik88 support team via live chat or email.
• Security & Fraud Prevention — to detect and prevent fraudulent activity, money laundering, multi-accounting, and other security threats to the Batik88 platform.
• Legal Compliance — fulfils the reporting and compliance obligations required under Malaysian law, including the PDPA and relevant financial legislation.
• Marketing (with consent) — sends information about Batik88 promotions, new bonuses, and platform updates to players who have consented to receive such communications.
• Platform Improvements — analyzes usage patterns in aggregate (not at the individual level) to improve the interface design, user experience, and overall performance of the Batik88 platform.

Batik88 does not sell or rent players' personal data to any party. However, in the course of operating the platform, we may share certain data with the following limited parties:

• Payment Providers — the transaction details required are shared with payment service providers such as Touch 'n Go, GrabPay, DuitNow, and FPX solely to process your deposits and withdrawals. These providers have their own privacy policies and are subject to Malaysian law.
• Game Software Providers — minimum technical data is shared with batik88's game software providers for service delivery and in-game fraud detection purposes. This does not include your financial information or full identity details.
• Malaysian Authorities — Batik88 will disclose player data to Malaysian authorities such as the police, courts, or regulatory agencies when required by a court order or Malaysian law. We will notify you of any such disclosure unless prohibited by law from doing so.
• Technical Service Providers — companies providing technical infrastructure such as cloud hosting and cybersecurity protection may have limited access to data in order to deliver their services. All such providers are bound by strict confidentiality agreements with Batik88.

Batik88 continuously invests in cutting-edge security infrastructure to keep Malaysian players' data protected at all times. Our security measures include:

• 256-Bit SSL Encryption — all communication between your browser and Batik88's servers is encrypted using TLS 1.3 protocol at 256-bit strength. This means that even if data is intercepted in transit, it cannot be read by anyone.
• Secure Password Storage — Batik88 account passwords are never stored in plain text. We use strong cryptographic hashing (bcrypt), so even in the event of a security breach, your original password cannot be recovered.
• Two-Factor Authentication (2FA) — Batik88 offers two-factor authentication for all accounts. Players are strongly encouraged to enable this feature for an added layer of security.
• Internal Access Controls — only authorised Batik88 staff may access player data, and only the data necessary for their specific role. All access is logged and audited on a regular basis.
• 24/7 Security Monitoring — our automated monitoring system detects suspicious activity in real time and triggers incident response procedures whenever a threat is identified.
• Regular Security Audits — Batik88 conducts regular penetration testing and independent security audits by third-party cybersecurity firms to identify and address vulnerabilities before they can be exploited.

Batik88 retains players' personal data only for as long as necessary for the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of data:

• Active Account Data — retained for as long as your Batik88 account remains active. Once the account is closed, data deletion begins after the mandatory legal retention period expires.
• Financial Transaction Records — retained for 7 years after a transaction occurs, in line with Malaysian accounting and tax legal requirements.
• Identity Verification Documents — retained for the duration of the active account plus 5 years after account closure, in accordance with Malaysia's anti-money laundering legal requirements.
• Customer Support Logs — retained for 3 years for reference and dispute resolution purposes.
• Technical Log Data — retained for 90 days for security and technical troubleshooting purposes, after which they are deleted or anonymised.

The Batik88 platform uses cookies and similar tracking technologies to enhance your experience and maintain session security. Cookies are small text files stored on your device when you visit the Batik88 website.

• batik88 does not use third-party cookies for advertising or marketing purposes without your consent.
• You can control or delete cookies through your web browser settings. However, disabling essential cookies may affect core Batik88 platform functions such as the ability to log in.
• The analytics cookies we use generate aggregate data only — they cannot be used to identify you personally.

As a Batik88 player and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:

Batik88 may send you marketing communications about the latest promotions, new bonuses, platform updates, and special offers related to games such as slots, Live Casino, and Sports Betting. All marketing communications are subject to the following rules:

• We only send marketing communications to players who have given their consent during Batik88 account registration or subsequently through their notification settings.
• Every marketing email from Batik88 includes a clear, functional unsubscribe link. Click it to stop receiving marketing emails within 48 hours.
• You can manage your notification preferences — including push notifications, SMS, and email — through the "Notification Settings" section of your Batik88 account at any time.
• Batik88 does not use intrusive or deceptive marketing tactics. We do not contact players who have unsubscribed, and we do not sell contact lists to third-party advertisers.
• Important transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — will still be sent even if you have opted out of marketing. These are necessary communications required for your account to function.

Batik88 takes the protection of children and minors extremely seriously. The Batik88 platform is strictly for individuals aged 21 and above.

• Batik88 does not knowingly collect personal data from individuals under the age of 21. If we determine that a player under 21 has registered, the account will be closed immediately and all collected data will be deleted.
• Parents or guardians who suspect their underage child has registered a Batik88 account may contact our support team at support@batik88.casino for immediate assistance.
• Batik88 encourages parents and guardians to use parental control software on devices shared with children to prevent unauthorized access to gambling websites.

Batik88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, Malaysian legal requirements, or how we operate the platform.

• When significant amendments are made to this Privacy Policy, Batik88 will notify players via in-platform notifications, an email to their registered address, or a prominent notice on the Batik88 website.
• Minor amendments that do not affect players' fundamental rights may be implemented without prior notice, but the "Updated" date at the top of this document will always reflect the latest version.
• Continued use of the Batik88 platform after any amendments to the Privacy Policy take effect will be considered acceptance of the revised policy.
• We recommend that players review this Privacy Policy page periodically — at least every 6 months — to stay informed about how we handle your data.

If you have any questions, concerns, or complaints regarding the Batik88 Privacy Policy or how we handle your personal data, please reach out to us through any of the following channels:

• Privacy Email: support@batik88.casino — use the subject line "Privacy Request" to help us process your request faster. We'll respond within 1–3 business days.
• 24/7 Live Chat: use the live chat button within the Batik88 platform for urgent privacy queries. Bahasa Melayu-speaking agents are available at any time.
• We are committed to responding to all privacy enquiries within the timeframe set by Malaysia's PDPA. For data access requests, we will process them within 21 business days.